Smile Stick is an Australian-made, generous 15 g balm designed to nourish, protect and hydrate lips. Each stick combines barrier-supporting Ceramide NG with vitamin E, coconut oil, mango butter and nourishing oils in a hygienic, swipe-and-go format.
The useful stuff, all in one place. Find quick answers about Smile Stick, orders, delivery and returns.
Still need us? Email hello@smilestick.com.au and include your order number if your question is about an order. For wholesale enquiries, email wholesale@smilestick.com.au.
Smile Stick is an Australian-made, generous 15 g balm designed to nourish, protect and hydrate lips. Each stick combines barrier-supporting Ceramide NG with vitamin E, coconut oil, mango butter and nourishing oils in a hygienic, swipe-and-go format.
Ceramides are lipids naturally found in the skin. Ceramide NG helps support the moisture barrier, helping lips stay soft, smooth and less bothered by dryness.
Swipe it directly over your lips whenever they need a little extra care. You can also use it on cuticles and other dry areas. For external use only.
As often as needed. Reapply whenever your lips or dry spots are asking for more nourishment.
No. It can also be swiped over cuticles and dry areas. For external use only.
Smile Stick is made in Australia.
No. The formula is made without petroleum.
Yes. All Smile Stick balm formulas are made without animal-derived ingredients.
Yes. Smile Stick products are cruelty-free.
Our Original balm is made without added fragrance or aroma. Our Raspberry, Strawberry, Mango, Mint and Coconut varieties contain aromatic ingredients that give them their distinctive scent. If you are sensitive to fragrance or essential oils, please review the relevant ingredient list before use.
The full ingredient list is shown on each product page and on the product packaging. If you have a known allergy or sensitivity, review the list carefully before use and seek professional advice if you are unsure.
Please review the full ingredient list and ask a qualified healthcare professional if you are pregnant, breastfeeding, choosing a product for a child, or managing a known allergy or medical condition.
Discontinue use if irritation occurs. Seek medical assistance if required.
Store Smile Stick below 30°C in a cool, dry place away from direct sunlight and heat. Please do not leave it in a hot car.
The bundle includes all six full-size 15 g balms: Original, Raspberry, Mango, Coconut, Mint and Strawberry. All packed inside the Smile Stick Cloud Bag..
The bundle is designed as the complete six-variety line-up. If you would prefer a different mix, the balms can be purchased individually.
Yes. The Cloud Bag is also available separately.
All prices are shown in Australian dollars (AUD) and include GST where applicable.
We accept Visa and Mastercard, along with any other secure payment methods displayed at checkout. You’ll see all available options before completing your purchase.
You should receive an order confirmation at the email address used at checkout. If it does not arrive, check your junk or spam folder first. Still missing? Email hello@smilestick.com.au with the name and email address used for the order.
Enter the code at checkout before completing payment and confirm that the discount has been applied. If it is not working, check the spelling, expiry date and offer conditions before placing your order. Promotional codes remain subject to their individual terms.
Email hello@smilestick.com.au as soon as possible with your order number. A change-of-mind cancellation can be refunded only if we receive your request before processing has begun. Once processing has started, we cannot guarantee changes and a change-of-mind refund is no longer available. Please see our Returns Policy for full details.
Email hello@smilestick.com.au immediately with your order number and the correct address. We will try to help, but we cannot guarantee an address change once an order is being processed or has been dispatched.
We ship within Australia and, where available at checkout, to selected international destinations. Enter your delivery address at checkout to confirm whether shipping is available to your location.
Shipping depends on the delivery location and the items in your order. The available options and exact charge are shown at checkout before payment.
Delivery time varies by destination and shipping service. Once your order has been dispatched, your tracking link will provide the latest carrier estimate. Carrier timeframes are estimates and may be affected by peak periods or events outside our control.
When your order is dispatched, we will email you a shipping confirmation with tracking. Please check your junk or spam folder if you cannot see it.
Tracking can take a little time to update after dispatch. Check the carrier link again and make sure the delivery address on your confirmation is correct. If the parcel is outside the carrier’s expected delivery window, email hello@smilestick.com.au with your order number.
Check around the delivery address and any safe place, then contact the carrier using your tracking link. If you still can’t find your parcel, email hello@smilestick.com.au with your order number and tracking details.
International orders may be subject to local taxes, customs charges or import duties. These are set by the destination country and are the customer’s responsibility. Smile Stick cannot predict or reimburse these charges.
If you contact us before processing has begun, we can cancel the order and provide a full refund. Once processing has started, a change-of-mind refund is not available.
We do not offer change-of-mind refunds once processing has begun, including for products that have been opened or used. If a product is faulty, damaged, unsafe or not as described, contact us so we can assess the issue and advise you of the next steps.
Please email hello@smilestick.com.au as soon as possible. Include your order number, a clear description of the issue, photos of the product and parcel. Keep the product and any packaging you still have until we confirm the next step.
No. Contact us first so we can assess the issue and provide the correct return instructions. Sending an unapproved return may delay its assessment.
Return postage is initially arranged and paid by you. If we determine that Smile Stick is at fault, we will reimburse reasonable return shipping costs.
Approved refunds are issued to the original payment method unless otherwise agreed. Your bank or payment provider controls how long the funds take to appear after the refund has been processed.
The Returns Policy explains the current cancellation, return and refund terms in full.
For wholesale enquiries, please email: wholesale@smilestick.com.au.
Email hello@smilestick.com.au. For order help, include your order number and the email address used at checkout so we can help you faster.
Our team is available Monday to Friday, 9 am–5 pm AEST/AEDT, excluding public holidays. We aim to reply within two business days.
Email hello@smilestick.com.au for orders and general enquiries. Please include your order number, the email used at checkout and any relevant photos so we can help quickly.
For wholesale enquiries, email wholesale@smilestick.com.au. These FAQs are a general guide. For full details, see the Terms of Use, Privacy Policy and Returns Policy.